Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your items must be in the same condition that you received it, unused, uninstalled, unblemished, and in its original packaging.  Items that have been used, damaged, are dirty or do not include original packaging are non-returnable.

To start a return, you can contact us at info@woodwardequipment.com.  If your return is approved, we will provide an RMA number which must be marked on the outside of the return packaging.  Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to the following address:

If returning USPS:

Woodward Equipment
PO Box 2650
Clackamas  OR 97015-2650 

If returning UPS or FEDEX:

Woodward Equipment
15790 SE Piazza Avenue, Suite 104
Clackamas  OR  97015

You can always contact us for any return question at info@woodwardequipment.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Cut-to-Length Products: Because of the special nature of the products, we will be glad to cut products to length per your specifications. Cut-to-length products, however, are considered final sale and may not be returned for credit. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on clearance items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your items must be in the same condition that you received it, unused, uninstalled, unblemished, and in its original packaging.  Items that have been used, damaged, are dirty or do not include original packaging are non-returnable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@woodwardequipment.com.